We offer a flexible 30-day return window for change-of-mind purchases on unworn, non-custom pieces in their original condition and packaging.
Should you wish to return an item, we will provide a Harper Jewellery store credit, valid for life, so you can choose another piece at your leisure.

Custom and made-to-order items are considered final sale unless faulty.

Please refer to our full Returns Policy here.

Australia

We are delighted to offer complimentary Australia Post Express Shipping on all Australian orders.

Please allow 1-3 business days for express delivery once your order has been dispatched.

All parcels include full tracking and require a signature upon delivery for your peace of mind.

New Zealand

We are delighted to offer complimentary Australia Post International Express Shipping on all New Zealand orders over AUD $500. Orders under AUD $500 incur a flat shipping fee of AUD $40.

Please allow 2-4 business days for express delivery once your order has been dispatched.

All parcels include full tracking and require a signature upon delivery for your peace of mind.

Every Harper Jewellery piece is thoughtfully gift wrapped in our signature packaging - complimentary with every purchase. A beautiful gift card is also included upon request.

Jewellery Care

To preserve the beauty of your piece, we recommend storing it individually in its original Harper Jewellery packaging, in a dry, low-humidity environment. Avoid exposure to chemicals, including perfume, lotions, chlorine, and salt water.

For longevity, remove your jewellery before sleeping, bathing, or swimming.

To maintain its brilliance, gently clean your piece with warm water and mild soap, then pat dry with a soft cloth.

Solid Gold, Platinum, Vermeil & Plated Finishes

Solid gold and platinum are exceptionally durable, however we still recommend avoiding contact with chemicals, perfumes, lotions, chlorine, and salt water to maintain their natural beauty.

Pieces finished in vermeil or gold plating require a more considered approach to wear. To preserve the surface, avoid frequent exposure to moisture, friction, and chemicals, as gradual wear of the finish may occur over time — a natural characteristic of finely finished jewellery.

Please refer to our comprehensive Jewellery Care Guide.

Please refer to our comprehensive Sizing page.

Please refer to our Precious Materials page for a detailed guide.

Rather than providing our own valuation certificates, every bespoke lab-grown and natural diamond piece is independently submitted to the International Gemological Institute (IGI) for assessment once completed.

Your IGI report provides an independent record of your diamond's characteristics and authenticity, offering internationally recognised confidence in your jewellery.

At Harper Jewellery Diamonds, we believe in transparent, direct-to-client pricing. Our pieces are priced according to the quality of the diamonds, precious metals, and craftsmanship, rather than to meet a predetermined valuation figure.

If you require a replacement valuation for insurance purposes, we recommend obtaining one through an independent registered jewellery valuer. This provides an unbiased assessment based on current market replacement costs, as insurance valuations often differ from the original purchase price.