At Harper Jewellery, we believe that fine jewellery should not only be exquisite but also crafted to stand the test of time. Our commitment to quality is unwavering, and as a testament to our dedication, we proudly offer a lifetime workmanship warranty on all our pieces. This warranty covers any manufacturing defects in materials or craftsmanship, ensuring that your jewellery remains as stunning as the day you received it.

If you suspect your piece has a manufacturing fault, you may return it to us for an inspection. Should we determine that the issue arises from a defect in workmanship, we will, at our discretion, repair or replace the item at no cost to you. Our master artisans take great care in restoring each piece, and repairs typically require 4–6 weeks to complete. This warranty also extends to our custom-made bespoke pieces, guaranteeing that every creation meets the highest standards of craftsmanship.

Our Commitment Beyond the Warranty

This warranty is offered in addition to your rights under Australian Consumer Law, ensuring you receive the highest level of protection and peace of mind when investing in our jewellery.

Conditions and Exclusions

This warranty does not cover:

• Damage or trauma caused to the jewellery

• Discolouration resulting from exposure to chemicals, make-up, swimming pools, hot tubs, or bathing

• Prong damage due to impact or trauma

• General wear over time, including the natural thinning of gold

• Worn-out or bent prongs leading to the stone falling out

• Any resizing, repairs, or modifications performed by a jeweller other than Harper Jewellery will void the warranty, as we cannot guarantee the quality of external workmanship

• Damage resulting from mishandling, neglect, or improper care.

• Loss or theft of the item.

To preserve the beauty and longevity of your jewellery, we recommend following our Jewellery Care Guide for proper maintenance.

For any inquiries or to initiate a warranty claim, please contact us at customercare@harperjewellery.com.au. Your satisfaction is our priority, and we are always here to assist you in preserving your treasured Harper Jewellery piece.

We are at your service.