Harper Jewellery Return & Exchange Policy
We want you to absolutely love your Harper Jewellery piece. If for any reason you change your mind, you are welcome to return eligible items within 30 days of delivery for a credit note valid for life.
1. Eligibility
Items must be unworn, in original condition, and in original packaging.
Please include all certificates, pouches, and boxes.
Custom, engraved, and made-to-order pieces are final sale, unless deemed faulty.
2. Credit Notes
Approved change-of-mind returns will be issued a credit note valid for life from the date of issue
Credit notes may be used toward any future purchase online or in our Mosman showroom.
3. Faulty Items
If your piece arrives damaged or develops a manufacturing fault, please email customercare@harperjewellery.com.au withing 7 days with your order number and clear photos. We will gladly repair, replace, or refund in line with Australian Consumer Law.
4. Return Process
Email us to request a return authorisation at customercare@harperjewellery.com.au.
5. Exchanges
We are delighted to assist with exchanges within 30 days for unworn, non-custom, and non–made-to-order pieces in their original condition and packaging.
Where stock permits, we can offer a like-for-like exchange (for example, a different length or size of the same design).
If the requested item is unavailable, the exchange will be processed as a credit note so you may select an alternative piece at your leisure.
Price differences: if your new selection is higher in value, the balance will be payable; if lower, the remaining balance will sit on your credit note for future use.
Shipping: return postage is the customer’s responsibility; we will cover the outbound shipping of your replacement within Australia.