Returns & Exchanges Policy
At Harper Jewellery Diamonds, we want you to shop with complete confidence and absolutely love every piece you choose.
We are pleased to offer a 30-day return and exchange policy on eligible ready-to-wear jewellery, with approved change-of-mind returns issued as a store credit with no expiry date.
Your rights under Australian Consumer Law remain unaffected.
1. Ready-to-Wear Returns
Eligible ready-to-wear pieces may be returned within 30 days of delivery, provided that:
The item is unworn, unused and in its original condition.
The item is returned in its original packaging.
All certificates, jewellery boxes, pouches and accompanying materials are included.
The item has not been altered, engraved, resized or otherwise customised.
For hygiene reasons, earrings for pierced ears are excluded from change-of-mind returns.
Once your return has been received and approved, a store credit will be arranged for the value of your purchase, allowing you to select another beautiful piece from our collection whenever the time is right.
Our store credits have no expiry date.
Return postage for change-of-mind returns is the responsibility of the customer.
2. Returns & Exchanges Process
We are always happy to assist you with a return or exchange and aim to make the process as seamless as possible.
To arrange a return or exchange, please email us at customercare@harperjewellery.com.au, and we will be delighted to assist you.
Once your return has been arranged, please securely package your jewellery, including its original packaging and accompanying certificates, and send it to:
Harper Jewellery Diamonds
PO Box 706
Mosman NSW 2088
Australia
We recommend using a tracked and insured postal service to ensure your jewellery arrives safely.
Once your piece has been received and inspected, we will be in touch to arrange your store credit or approved exchange.
For change-of-mind returns, customers are responsible for return postage costs. Returns involving faulty goods or other consumer guarantees will be handled in accordance with Australian Consumer Law.
3. Made-to-Order & Bespoke Jewellery
Every made-to-order and bespoke Harper Jewellery piece is individually crafted to your selected specifications.
As these pieces are created especially for you, they are considered final sale and are not eligible for change-of-mind returns or exchanges.
This includes jewellery produced or customised according to your chosen metal, size, length, diamond specifications, engraving or other personalised details.
Should your piece have a manufacturing defect, differ from the agreed specifications or fail to meet a consumer guarantee, your rights and remedies under Australian Consumer Law remain fully protected.
Our bespoke lab-grown and natural diamond jewellery is also accompanied by our Lifetime Workmanship Warranty, offering lasting assurance in the quality of our craftsmanship, subject to the terms and conditions of our warranty policy.
4. Australian Consumer Law
Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.
Our jewellery comes with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Where a product does not meet a consumer guarantee, we will provide the appropriate remedy in accordance with Australian Consumer Law.
5. We Are Here to Help
Your happiness and confidence in your jewellery mean everything to us.
Whether you need assistance with sizing, selecting another piece or arranging a return, we are always delighted to help.
Please feel welcome to email us at customercare@harperjewellery.com.au, and we will personally assist you.