Terms and Conditions

GENERAL

The ‘Website’ (www.harperjewellery.com.au) is operated by HARPER JEWELLERY AUST PTY LTD (ABN 19 682 534 676). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the 'Products'). The Website provides this service by way of granting you access to the content on the Website (the 'Purchase Services'). Access to and use of the Website, or any of its associated Products or Services, is provided by HARPER JEWELLERY AUST PTY LTD. Please read these terms and conditions carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately. HARPER JEWELLERY AUST PTY LTD reserves the right to review and change any of the Terms by updating this page at its sole discretion. HARPER JEWELLERY AUST PTY LTD reserves the right to stop selling a product.

LANGUAGE

The language of the Terms and Conditions is English.

PURCHASES 

In order to make a purchase on the Website, you will be required to provide personal information about yourself - such as contact details including your address, email and phone number.

It is your responsibility that the information you give to HARPER JEWELLERY AUST PTY LTD in the course of completing the purchase process will always be accurate, correct and up to date. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. By purchasing on www.harperjewellery.com.au you are in agreement with all the terms & conditions as stated on this webpage and that you are over 18 years of age or have parental permission.


PAYMENTS

Payment of the Purchase Price may be made through (the 'Payment Gateway Provider'). In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers. 

For security reasons, we do not store any payment information in our database. We are not responsible for any charges or penalties which may be imposed by the payment provider as a result of payment being processed in respect of your order.

CREDIT CARDS

Payment can be made by the following credit cards: Visa and Mastercard. The purchases made with Visa and Mastercard are verified by a secure code. All credit/debit card transactions on the Website are processed using Stripe payments.

PAYPAL

When selecting the PayPal option, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to the Website.

AFTERPAY

When selecting the Afterpay option, you will be directed to the Afterpay site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to the Website.

ORDER CONFIRMATION

Following payment of the Purchase Price being confirmed by HARPER JEWELLERY AUST PTY LTD you will be issued with an order confirmation email to confirm that the payment has been received and HARPER JEWELLERY AUST PTY LTD may record your purchase details for future use. The confirmation email also provides you with a tax invoice.

Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.

ACCEPTANCE AND SHIPPING

At our discretion, we can choose not to accept your order for any reason whatsoever without any liability to you. 

The delivery confirmation is our acceptance of your order. You acknowledge that the Purchase Services offered by HARPER JEWELLERY AUST PTY LTD integrate delivery (the 'Delivery Services') through the use of third party delivery companies (the 'Delivery Service Providers')

In the event that an item is lost or damaged in the course of the Delivery Services, HARPER JEWELLERY AUST PTY LTD asks that you: contact the Delivery Service Provider directly or contact us by sending an email to customercare@harperjewellery.com.au outlining in what way the Products were damaged or lost in transit so we are able to determine if a claim on any insurance options are available. 

You acknowledge that HARPER JEWELLERY AUST PTY LTD does not provide the Delivery Services to you and you agree that HARPER JEWELLERY AUST PTY LTD will not be liable to you for any special, indirect or consequential loss or damage, loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Delivery Services. 

PRICE

In using the Purchase Services to purchase the Product through the Website, you will agree to the payment of the purchase price listed on the Website for the Product (the 'Purchase Price'). The prices and delivery costs shown on the Website include goods and services tax (GST). We may, at our discretion, change the prices and delivery costs shown on the Website. 

International shipping cost is depending on location and duties and taxes will be calculated and payable at checkout.

CURRENCY

Prices for all products are listed in AUD, for international orders a conversion from AUD to the currency of your form of payment will take place at check out.

TAXES AND DUTIES

All taxes and custom fees and duties will be the responsibility of the customer and vary between countries.

MARKETING

By consenting to HARPER JEWELLERY AUST PTY LTD email marketing at the checkout or subscribing to our newsletter, you agree to receive recurring and email notifications, marketing offers and transactional emails including review requests and abandoned checkout reminders. 

Please note, email frequency varies during seasonal promotions and certain times of the year. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving email marketing, please follow prompts on the email.

DEPOSITS

Upon receipt of your deposit, your piece enters production and materials are secured. As each creation is bespoke and made exclusively for you, all deposits are non-refundable once crafting has commenced.

RETURNS AND EXCHANGES

At Harper Jewellery Diamonds, we want you to shop with complete confidence and find a piece you will treasure for years to come.

We offer a 30-day return and exchange policy on eligible ready-to-wear jewellery, with approved change-of-mind returns provided as a store credit with no expiry date.

1. Eligibility

To be eligible for a change-of-mind return:

  • Items must be unworn, unused and in their original condition and packaging.

  • All certificates, pouches, boxes and accompanying materials must be returned with the item.

  • Custom, engraved, resized, bespoke and made-to-order pieces are final sale and cannot be returned or exchanged for change of mind.

  • For hygiene reasons, earrings for pierced ears are excluded from change-of-mind returns.

  • This does not affect your rights in relation to faulty goods under Australian Consumer Law.

2. Returns & Store Credits

Eligible change-of-mind returns may be arranged within 30 days of delivery.

Once your return has been received and inspected, an approved store credit will be issued for the value of the returned item.

Your store credit has no expiry date, allowing you the flexibility to explore our collection and select something you truly love, whenever the time is right.

Original shipping charges, where applicable, are non-refundable for change-of-mind returns. Store credits cannot be redeemed for cash.

Your statutory rights to a refund or other remedy under Australian Consumer Law remain unaffected.

3. Exchanges

We are delighted to assist with exchanges within 30 days of delivery for eligible, unworn pieces.

Where stock permits, we can arrange a like-for-like exchange, such as a different size or length of the same design.

Should your preferred item be unavailable, you are welcome to select an alternative piece or retain the value as a store credit for a future purchase.

If your new selection is higher in value, the difference will be payable. If it is lower in value, the remaining balance will be issued as store credit with no expiry date.

Return postage for change-of-mind returns or exchanges is the customer's responsibility. Harper Jewellery will cover the outbound shipping of your replacement within Australia.

4. Faulty Items

If your piece arrives damaged or develops a manufacturing fault, please contact customercare@harperjewellery.com.au with your order number and clear photographs.

We will carefully assess your piece and arrange an appropriate repair, replacement or refund in accordance with Australian Consumer Law.

Your statutory consumer rights apply to all purchases, including bespoke, made-to-order and customised jewellery.

5. How to Make a Return

  1. Email customercare@harperjewellery.com.au within 30 days of delivery to request a return authorisation.

  2. Securely package your piece in its original packaging, including all certificates and accompanying materials.

  3. Send your return to:

Harper Jewellery
PO Box 706
Mosman NSW 2088

Please use a tracked and insured postage service with signature on delivery and retain your tracking information until your return has been processed.

Harper Jewellery cannot accept responsibility for change-of-mind return parcels lost or damaged in transit, except where required by law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under Australian Consumer Law.